What types of payment do you accept?
Electronic payments are accepted and facilitated by PayPal. Check, cash and money order payments are accepted also.Are design fees paid upfront?
All design services require a deposit equal to a minimum of 40% of the total design fee before the project begins. Requiring a deposit up front allows us to be paid for the time invested in developing initial concepts for your first review. In the event you are not pleased with our concept presentation, we can terminate our agreement and you will have saved 60% of the project costs, and my time investment will be accounted for. No one loses. Flexible payment opportunities are available.Do you have a refund policy?
Absolutely. We offer refunds under two conditions: 1. when we fail to honor our proposed deadlines without proper notice and agreement; 2. when a client informs us in writing of their decision to not begin design services within three (3) days of paying the deposit required to begin design work. Requiring a deposit up front allows us to be paid for the time invested in developing initial concepts for your first review. In the event you are not pleased with our presentation, we can terminate our agreement and you will have saved 60% of the budgeted amount, and all of our time will not have been a waste. No one loses.Do you accept retainers?
I will accept a retainer agreement with limitations to the types of projects that will be covered under the retainer agreement. A suite of brand materials must be provided in order to enter a retainer agreement and no client may enter a retainer agreement until a project has been completed prior to the agreement.
Do you design in Microsoft Word?
No, I do not. Microsoft Word is susceptible to losing design elements in transmission between software versions and operating systems. However, there are limited projects for which I can prepare a Word template for ongoing use. In project planning, I’ll be sure to ask the necessary questions to determine if a Word template can be created. Where possible, converting any design into a Word document/template will incur an additional fee depending on the complexity of the project design.Can you make my PDF forms interactive?
Absolutely. I can create branded, interactive forms and questionnaires for your business. Your clients will be able to complete the forms online and click a button within the form to either save or send back to you. The forms are provided in PDF format, and anyone who has even the free edition of Adobe Reader will be able to complete a form.Can you make my PDF 508-compliant?
Yes I can. Using a combination of Adobe InDesign and Acrobat, I can convert publications into interactive and accessible PDFs. I will generate a series of accessibility reports at the beginning of the project, and at the end of the project.Do you design websites?
Yes, but only websites built on a WordPress platform. WordPress is a content management system (CMS) that offers many startups the most cost-efficient solution to having a custom, quality website with much of the social integration technology demands businesses are leveraging today. WordPress uses a user-friendly interface that helps even the most non-techie entrepreneur manage their own site. Web maintenance service packages for ongoing support are billed quarterly.
Do you speak at events or conduct workshops?
Yes! I am available to speak at events and gatherings large and small. If you think I have information to share that will benefit your event, please contact me.Do you offer printing services?
No, I can’t print anything, but I work with a number of local print shops, large and small—and a few online printers—to execute all designed materials. From selecting paper stocks and printing finishes down to press checks, ecofriendly print processes, and the delivery of printed pieces, I inject myself in every part of the process. The difference between choosing a local printer and an online printer often comes down to budget and time.I like my printer, can you just do the design?
Sure I could, but if you are using your own printer, I will request their contact information to prepare the files for press. There is no universal file format for printing and each printer has different specifications as to how they like to receive files. To avoid extra steps in preparing final artwork for print, it is mandatory that I speak with your printer directly before I submit the artwork for printing.